Technical Support Specialist – Livestock Equipment – West Mids – JH205

Are you the ‘go-to’ person in your current role for technical advice? Do you know your products inside and out? Do you support your team and customer abase from a technical standpoint? If you answer ‘yes’ to any of these questions and are interested in the livestock equipment sectors, we need to talk!

Our client is a well-known, well established, ground-breaking business with an excellent reputation. Their products are used globally and you’ve probably already seen them in action on farm! Due to expansion, they are looking for an individual to head up the technical support of their product line.

The successful candidate will oversee the life cycle of the product range as well as co-ordinating product launches, technical training and educating the team, distributors, and customers. This is a very crucial role which links many departments together allowing for considerations of the market, it’s requirements and opportunities to maximise knowledge of this range.

Your Day to Day:

• Coordinate Product Launches aligning Technical, Sales and Market Support Teams.
• Respond to Technical customer enquiries.
• Undertake research to validate new product development requirements.
• Head up the Technical Training Academy – identifying and delivering a syllabus of training content to internal and external audiences.
• Proactively seek market feedback on new products and existing product improvements through customer review meetings.
• Provide ad hoc support to Sales Teams with Technical sales quotations.

What you need:

• Good understanding of the livestock sector (e.g. agricultural degree or minimum of 3 years recent livestock experience)
• Technical or engineering experience (e.g. minimum 3 years recent experience in a Technical Product Sales/Training role)
• Excellent communication skills, both written and oral
• Team-focused: must be able to collaborate effectively with multiple colleagues
• Organised and able work on multiple projects.

Your Offer:Our client offers a competitive salary with great training opportunities

Want to know more?

For more information and an informal confidential discussion please call Jadine Huxtable on 01885 485525 or email your CV to jadinehuxtable@delacyexecutive.co.uk

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